Posted by cageymaru 6:38 PM (CDT)
Thursday July 12, 2018
The FCC which is led by Ajit Pai has voted to change the way that it handles consumer complaints. Instead of investigating informal complaints from consumers about companies, it will now forward the complaints to the offending company which have 30 days to respond. If the consumer doesn't receive satisfaction from the ruling of the company, they can now file a formal complaint for a $225 filing fee.
Previously the Commission was required to contact the complainant regarding its review and disposition of the matters raised. Since the Commission no longer has to review a complaint, politicians are fearful that the new languange leaves a consumer's only recourse is to file the $225 formal complaint. This new process is meant to streamline the way complaints are handled by the FCC.
Does the FCC contact me directly about my complaint?
No, the FCC serves your complaint on your provider(s) and the provider is obligated to respond to your complaint within 30 days and provide the FCC with a copy of that response. It is likely that your provider(s) will contact you to attempt to resolve your complaint.