Best Buy Testing "In-Home Consultants"

Posted by HardOCP News 11:59 AM (CDT)

Monday June 27, 2016

I don't want to be a dick (here it comes), but no one wants Best Buy in their homes now, what makes the company think this will work? Seriously, if people wanted this kind of service from Best Buy, the Geek Squad would already be doing this. Oh wait, they do all this already.

Now the Richfield-based electronics retailer is testing in a handful of markets a new in-home consulting service. Armed with a tablet, the adviser helps customers troubleshoot issues such as improving their wireless speed for faster streaming and can also recommend a whole host of products for the kitchen or throughout the home.