is reporting that major retailers are using a database ran by an analysis firm called "The Retail Equation
" to track and deny returns. The database uses unknown thresholds to calculate weather or not a shopper is a risk, and subsequently denying them the ability to return a product to a store. Recently, a customer was flagged
at a Best Buy attempting to return 3 phone cases he had purchased as gifts, and as informed he was banned from making any returns for 1 year, and was directed to request his report from The Retail Equation. The report only showed the 3 cell phone cases, but when he requested the ban to be lifted, he was declines, and an appeal to Best Buy was referred back to The Retail Equation.
I found it hard to believe that this was not illegal. I did a little digging and found a list of return and refund laws by state
. I must say it's still a little shady in my opinion, and just another reason to search out retailers with good customer service practices.
Posted by rgmekanic 2:43 PM (CDT)
Just over 1 percent of all returns are likely fraudulent, according to estimates from a 2017 survey of retailers by the National Retail Federation - but that's a large enough number that stores now scan your driver's license when you want to make a return, in order to look up your transaction history and see whether you should be allowed to make the return.